Responsible Gaming
at baji bip

baji bip is a responsible gaming operator committed to providing a safe, fair, and transparent environment for players across Bangladesh — from Dhaka and Chittagong to Sylhet, Khulna, and Cox's Bazar. We understand that gambling, when approached without adequate awareness, can transition from an enjoyable pastime into a harmful habit. That is why responsible gaming is not an afterthought at baji bip — it is built into the foundation of how we operate.

Our responsible gaming framework is guided by three core principles: prevention through education and awareness tools, protection through practical account controls, and support through accessible channels that connect players with professional help when needed. Every one of these pillars is continuously reviewed and improved by our dedicated player welfare team.

We firmly believe that the vast majority of baji bip players engage with our cricket betting markets, live casino tables, slots, Dragon and Tiger, and W Live games in a healthy, recreational manner. For the minority who may experience difficulties, baji bip is committed to identifying warning signs early and acting with care, compassion, and without judgement.

Our responsible gaming programme is not designed to be punitive. If you need to use any of our protection tools — whether a short cooling-off period or a permanent self-exclusion — baji bip will process your request promptly, without charging any fee, and without any impact on the withdrawal of funds already held in your account balance.

baji bip operates a strict minimum age policy. No person under the age of 18 is permitted to open an account, deposit funds, or participate in any gambling or betting activity on the baji bip platform. This policy is absolute and applies equally to all players regardless of location within Bangladesh.

Age verification is a mandatory step in the baji bip account registration and KYC process. All players are required to submit valid proof of age — such as a Bangladesh National Identity Card (NID), passport, or other government-issued document — before they are permitted to make a deposit or place a bet. Accounts that cannot be verified as belonging to a person aged 18 or over will be suspended pending further review or permanently closed.

If you are the parent or guardian of a minor and you believe they may have accessed the baji bip platform, please contact us immediately at [email protected]. We will investigate the matter urgently and take immediate action to close any account associated with an underage individual. Any deposits made by a minor will be refunded in full.

baji bip also strongly recommends that adults with children or young people in their household take steps to prevent access to gambling websites. Browser-level parental controls and content filtering software — such as those built into Android, iOS, Google SafeSearch, and popular home routers — can be configured to restrict access to gambling platforms. We support the use of these tools and encourage all parents to explore them.

baji bip provides a suite of account-level controls that put you in charge of your own gambling activity. All tools described below are available free of charge to every registered player. To activate or modify any of these tools, contact our responsible gaming team at [email protected] with the subject line "Responsible Gaming Request".

Deposit Limits: You may set a maximum deposit cap for any 24-hour, 7-day, or 30-day rolling period. Once your cap is reached, baji bip will decline any further deposit attempts via bKash, Nagad, Rocket, or Upay until the period resets. You may request a reduction at any time — the reduction takes effect immediately. Requests to increase a limit are subject to a mandatory 24-hour cooling-off period before the increase is applied.

Loss Limits: Similar to deposit limits, you can set a maximum net loss for a given period. If your net losses reach this threshold, further betting is paused automatically. This tool is particularly useful for players who prefer to set a firm budget at the start of each week or month.

Session Time Limits: Set a maximum duration for a single gambling session. When the limit is reached, you will receive an alert and your session will be paused. This tool helps prevent the phenomenon of losing track of time during extended play, which is a common precursor to problem gambling behaviour.

Reality Checks: Enable automated on-screen notifications at intervals of your choosing (every 30 minutes, 60 minutes, or 2 hours). Each notification displays your current session duration and net wagering activity, prompting you to consciously decide whether to continue or stop.

Cooling-Off Periods: Take a short break of 24 hours, 48 hours, or 7 days without committing to full self-exclusion. During a cooling-off period, deposits and betting are paused but your account remains open. Withdrawals of existing balances are still available during this period.

Self-exclusion is the most powerful account protection tool available on the baji bip platform. It is designed for players who feel that gambling is having a serious negative impact on their life and who need a firm barrier between themselves and the platform for an extended period.

When you request self-exclusion, baji bip will immediately lock your account for the duration you specify. During the exclusion period, you will not be able to log in, deposit, or place any bets. baji bip will also take reasonable steps to ensure you do not receive promotional emails or bonus notifications during the exclusion period. Any balance remaining in your account at the time of self-exclusion can be withdrawn before the lock takes full effect — please request the withdrawal at the same time as your exclusion request.

Available Self-Exclusion Periods:

• 30 days — a short-term break to reassess your relationship with gambling
• 3 months — a medium-term exclusion allowing time for significant life changes
• 6 months — recommended for players who recognise a developing pattern of problem gambling
• 12 months — a long-term exclusion for players who need extended distance from the platform
• Permanent exclusion — your account is closed indefinitely with no option to reopen it in the future

To request self-exclusion, email [email protected] from your registered email address with the subject line "Self-Exclusion Request". State your full name, account username, and the duration you are requesting. Our team will action the request within 24 hours and send you a written confirmation.

Important: If you have opted for a temporary self-exclusion period and that period ends, baji bip will not automatically reactivate your account. You will need to contact support and confirm that you wish to resume playing. This extra step is deliberate — it gives you a final opportunity to reflect before returning to the platform.

One of the most effective ways to maintain control over your gambling activity is to set a firm budget before you start playing — and to use baji bip's limit tools to enforce that budget automatically. Deposit and loss limits remove the temptation to exceed your budget in the heat of the moment, ensuring that your gambling always stays within boundaries you have deliberately chosen while thinking clearly.

Daily Deposit Limit: The maximum amount you can deposit across all payment methods (bKash, Nagad, Rocket, Upay) within any 24-hour rolling window. For example, if you set a daily deposit limit of ৳2,000, no further deposits will be accepted on that day once the threshold is reached.

Weekly Deposit Limit: The maximum total deposit across any 7-day rolling period. This is useful for players who prefer to think of their gambling budget on a weekly basis, particularly around BPL cricket or T20 tournament fixtures that may span multiple days.

Monthly Deposit Limit: The maximum total deposit across any 30-day rolling period. A monthly limit works well alongside a monthly salary or household budget review. Setting a figure you are genuinely comfortable losing — and treating it as the cost of entertainment rather than an investment — is a healthy approach.

Loss Limit: Distinct from a deposit limit, a loss limit caps your net losses (deposits minus withdrawals) for a given period. If your net loss reaches your chosen threshold, baji bip pauses all further wagering activity until the period resets. Loss limits are particularly effective for players who top up their accounts frequently in small amounts.

All limit requests are processed by our responsible gaming team within 24 hours. Limit reductions apply immediately; limit increases require a 24-hour waiting period to prevent impulsive decisions made during or immediately after a gambling session.

If you feel that gambling is causing harm to yourself or someone you care about, reaching out for help is the most important step you can take. baji bip's responsible gaming team is available around the clock, and there are also a number of professional organisations that provide confidential counselling, crisis support, and long-term recovery programmes for people affected by problem gambling.

Seeking help is not a sign of weakness — it is a practical decision that takes courage. Many people who have developed a difficult relationship with gambling have successfully regained control with the right support, and the resources listed below are staffed by trained professionals who understand what you are going through without judgement.

What Our Support Team Can Do For You: baji bip's responsible gaming team can immediately activate any of the protection tools described on this page — deposit limits, session limits, cooling-off periods, or self-exclusion — without delay. We can also provide guidance on external support organisations, help you understand your account activity, and ensure that any funds in your account balance are returned to you promptly if you are closing your account.

For Family Members and Friends: Problem gambling does not only affect the individual — it has a significant impact on families and close relationships. If someone you know is struggling with problem gambling, you can contact our support team for guidance on how to approach the situation and what steps can be taken from an account perspective. All enquiries are treated with strict confidentiality.

baji bip's dedicated responsible gaming team is available 24 hours a day, 7 days a week, 365 days a year. If you need to activate a protection tool, request self-exclusion, ask a question about your account, or simply talk to someone about your gambling habits, please reach out using the contact details below. All responsible gaming enquiries are handled with strict confidentiality.

When contacting us, please send your email from the address registered to your baji bip account and include your account username and a clear description of what you need. This helps our team act quickly and accurately on your request. For self-exclusion and limit requests, responses and confirmations are sent within 24 hours (Bangladesh Standard Time, UTC+6).

baji bip does not charge any fees for processing responsible gaming requests. There are no penalties, no account marks, and no negative consequences for using our player protection tools. Your welfare comes first — always.